I took down my original one star post when Dan promised to reseal my wheels, so much for that, as they have been unable to keep their word and repair my wheels. A sad commentary, on an otherwise, great Jeep!!
Months later, I brought my Jeep to Lia Jeep to discuss my streaked wheels. Lia knew immediately!! They stated that the sealant was separating from the wheel, and Chrysler should replace them. Pictures of the wheels were forwarded to Chrysler who confirmed that my wheels were, indeed, defective. Chrysler agreed to ship new wheels to Lia Jeep for replacement. I made an appointment for my wheels to be swapped-out, however, no new wheels for me.
Dan went above and beyond for myself and my family. I recommend this dealership highly for sales and repairs. This Dan and employees here will take care of you!!!
I have no other recourse at this time then to take my $648 re-sealant bill, the before wheel pictures and Chrysler’s VIN documentation to Small Claims Court, as well as the questionable J&J’s VIN for my Jeep.
One word. awesome. with every aspect of purchasing a vehicle
J&J advertised a VIN for my Jeep, that listed 20” wheels as original equipment; upon further analysis of my wheel situation I became suspicious, especially, when Chrysler’s VIN reports 18” alloy wheels. Therefore, J&J’s stated VIN was false. I contacted my case manager at Chrysler, and they forwarded the original VIN record for my Jeep, which states, that my Jeep had 18” wheels, when sold to the original buyer. My case manager, again, confirmed that I am the second owner
In August 2015, I purchased a 2014 Jeep GC, Limited w 8700 miles, from J&J Auto Sales in Troy, NY. At the time of purchase, I asked Dan Marchese, the owner of the dealership, about the light-colored streaks on my 20” alloy wheels. He stated that he did not know, however, since the vehicle was still under warranty, I could take it to the dealer.
When confronted w Chrysler’s results, Dan said he would reseal my wheels, however, that was 8 months ago. After multi phone calls, with no return calls from Dan, I finally accepted the reality that J&J was not going to re-seal my wheels. As a result, I recently paid to re-do my wheels.
My husband I recently bought a Toyota Camry from J&J Auto. We are very pleased with the quality of the car, the price and the outstanding customer service this dealer provides. We have already passed the word that if you're looking for a quality used auto or truck this is a dealer that should be checked out. Thank you everyone at J&J and Emily.
Lia called back and informed me that Chrysler would not warranty my wheels because they were not original equipment. They were swapped for the original 18” wheels; and this voided the wheel’s replacement warranty. Jeep confirmed that I was the second owner and my wheels are an after-market addition.
Great company! I have bought more than 7 cars from these guys and I Would by seven more if I needed to they stand by everything they sell 100%. Great friendly service
J J Auto Sales is a US Car Dealer based in Troy, New York. J J Auto Sales is located at 629 2nd Ave, Troy, NY 12182, USA.
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